1. Overview & Commitment
At Ironhearth Foundry LLC ("Ironhearth Foundry", "we", "us", or "our"), we respect your personal privacy and are committed to protecting the information you share with us. This Privacy Policy explains how your personal data is collected, used, processed, and safeguarded when you visit or make a purchase from ironhearthfoundry.shop.
2. Information We Collect
When you browse or interact with our store, we collect several categories of information to fulfill orders and enhance your shopping experience:
- Contact & Order Information: Full name, billing address, shipping address, email address, phone number, and custom engraving requests.
- Payment Information: All payment transactions are securely processed directly by our authorized PCI-DSS Level 1 compliant payment processor, Stripe, Inc.. We do not store, view, or process raw credit card numbers or security codes on our servers.
- Device & Usage Data: IP address, browser type, operating system, pages viewed, time spent on our store, and referring website URLs.
3. How We Use Your Information
We use the collected personal information strictly for legitimate commercial purposes, including:
- Fulfilling, engraving, packaging, and shipping your artisanal cookware orders.
- Processing secure payments, issuing invoices, and detecting fraudulent activity.
- Providing responsive customer support and lifetime warranty service.
- Sending order confirmations, tracking details, and optional heirloom care tips.
- Complying with applicable United States federal and state legal obligations.
4. Third-Party Payment Processing (Stripe)
Payment processing services for Ironhearth Foundry are provided by Stripe, Inc.. When you submit payment information during checkout, your financial credentials are encrypted using Transport Layer Security (TLS 1.3) and sent directly to Stripe's secure infrastructure. Stripe adheres to the rigorous standards set by PCI-DSS as managed by the PCI Security Standards Council. You may review Stripe's Privacy Policy at https://stripe.com/privacy.
5. Cookies & Tracking Technologies
We use functional and analytical cookies to remember your shopping cart items, preserve your preferences, and understand store traffic patterns. You may adjust your browser settings to decline cookies, though certain shopping features (such as persistent cart drawer functionality) may be affected.
6. California Consumer Privacy Rights (CCPA / CPRA)
If you are a California resident, you possess specific privacy rights under the California Consumer Privacy Act:
- Right to Know: You may request disclosure of the specific pieces of personal information we have collected about you.
- Right to Delete: You may request the deletion of personal information held by us, subject to statutory order fulfillment and tax exceptions.
- No Sale of Personal Information: Ironhearth Foundry never sells, rents, or trades your personal information to third parties for monetary consideration.
7. Data Security & Retention
We implement robust physical, administrative, and technical safeguards to prevent unauthorized access or disclosure of your personal information. Order and transaction history is retained as necessary to fulfill legal, tax, and lifetime heirloom warranty recordkeeping duties.
8. Contact Our Privacy Officer
If you have questions regarding this Privacy Policy or wish to exercise your data rights, please contact our privacy compliance team:
Ironhearth Foundry LLC
Attn: Data Privacy Officer
100 Foundry Way, Suite 400
Petaluma, CA 94952, United States
Email: info@ironhearthfoundry.shop
Direct Phone: +1 (707) 347-6145